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Response time?

 
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K.G. Carlson
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Joined: 01 Dec 2011
Posts: 90

PostPosted: Fri Oct 12, 2012 4:10 pm    Post subject: Response time? Reply with quote

I received an order from Studio 2 last Saturday and there was a problem. I emailed the orders department, but I realize it was a holiday weekend and all.

I'm sure the crew is very busy right now, but what is the typical repsonse time I should wait before emailing again?
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Clint
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Joined: 13 May 2003
Posts: 17909

PostPosted: Fri Oct 12, 2012 4:15 pm    Post subject: Re: Response time? Reply with quote

K.G. Carlson wrote:
I received an order from Studio 2 last Saturday and there was a problem. I emailed the orders department, but I realize it was a holiday weekend and all.

I'm sure the crew is very busy right now, but what is the typical repsonse time I should wait before emailing again?


If it was over the weekend, it could have gotten lost in a backlog of emails. Might shoot them another just asking if they can confirm receipt of the first email.
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Clint Black
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www.peginc.com
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K.G. Carlson
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Joined: 01 Dec 2011
Posts: 90

PostPosted: Fri Oct 12, 2012 4:31 pm    Post subject: Reply with quote

Thanks, Clint!

Since its Friday afternoon, I'll just wait til Monday.
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K.G. Carlson
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Joined: 01 Dec 2011
Posts: 90

PostPosted: Mon Oct 15, 2012 5:43 pm    Post subject: Reply with quote

Maybe I should have gone to the mailbox before emailing today, as the rest of my order arrived today. Thanks PEG gang! Keep it Savage!
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