Frequently Asked Questions
If you’re new to Savage Worlds and you’re not exactly sure where to begin, we’ve got you covered! Click the link below to learn how to begin:
Sometimes the math just doesn’t look right at checkout, or a customer mistakenly preorders a duplicate product. Please contact us first rather than dispute the charge with your bank. We are a small company and the fees from a disputed charge harm us far more than it does a large online retailer.
If you have any concerns about a charge from “GWG-PINNACLE-SIGIL” please email our customer service at [email protected].
GWG-PINNACLE-SIGIL: Great White Games is our corporate identity (Shane has always been a shark nut), and Pinnacle Entertainment Group and Sigil Entertainment are our DBAs (Doing Business As). [email protected] will reach the right people, we promise.
A: If you have purchased a PDF from the Pinnacle PDF Store, you will have a permanent link to your product and can download it any time. Your links can be found on the Account page. You will also receive an email containing permanent links to your products.
You can track a physical product ordered on this page.
If you have an issue with an order, please email [email protected].
A: Domestic USA shipping on website orders (non-crowdfunded) is calculated as follows:
Sale under $45: $11
$45.01 — $75: $14
$75.01 —$99: $19
$99.01 — $150: $23
$150.01 — $175: $27
Orders over $175.01: $30
These rates only apply to physical merchandise.
International shipping is calculated by weight.
For the best deals on shipping, add products to your pledge in our GameChanger campaigns! Watch our newsletter for announcements (sign up below)
A: Yes! We can hook you up with our dice, maps, miniatures, and print editions. Products are listed by category and can also be searched with keywords or tags.
You can also purchase t shirts, mugs, pillows, stickers, and other fun items in our Savage Gear RedBubble site.
A: If you’re interested in writing for Pinnacle, you can send an email to [email protected]. We’re always looking for talented designers who are familiar with our worlds and systems. You may also want to familiarize yourself with our Style Guide.
If you’re interested in licensing Savage Worlds for your own setting, information can be found on our Licensing page. This has information for fans, publishers, and for those taking the first steps by using the Savage Worlds Adventurer’s Guild on DriveThruRPG.com.
We’re always on the lookout for new artists and cartographers. If you’d like to share your portfolio, email our art director, Aaron Acevedo at [email protected] and link your portfolio.
Pinnacle wants to make great games for an open, inclusive, and welcoming community.
If someone who represents our company has done something to make you feel uncomfortable, please contact Chief Operations Officer Jodi Black at [email protected], or President Shane Hensley at [email protected]. Either of us will try and help as best we can.
We don’t allow or condone harassment, which we consider conduct intimidating or threatening to the average person, especially as concerns race, national origin, ethnicity, age, veteran status, disability, religion, sexual orientation, or gender.
Please note that we have no interaction with those who run, play, or talk about our games outside of our actual employees. We are still eager to hear about any issues you experience, however, so that we can try to take action to remedy and prevent further incidents.
We also love to hear about POSITIVE experiences you’ve had with our games! If someone ran a game and you had an incredible experience, please let us know and give us the GM’s name so we can reach out to him or her and say thanks. Or if you played something we made and you really liked it, we’d love to pass that on to the independent writers and artists who made it.